General Information


VMware respects the privacy of our customers, business partners and employees. We recognize the need for appropriate protections and management of your personal information that you provide to us. VMware has therefore established this Privacy Statement to assist you to understand what information we collect and how that information is used. This Privacy Statement applies to data collected on the VMworld.com web site.


What personal information does VMware collect?


Personal Information is information that can be used to identify or contact a specific individual, such as a name, address, telephone number or email address. VMware may collect certain personal information while visiting VMworld.com pages from community members who do not choose to hide their email from others when creating an account or from within their profile management.


How does VMworld.com use personal information?


VMware will use personal information to provide customers and business partners with information and services and to help us better understand your needs and interests. Specifically, we use your information to help you complete a transaction or order, to communicate with you, to deliver products/services to you, to bill you for products/services you purchased, and to provide ongoing service and support, including making event or solution recommendations based on your known interests. Occasionally we may use your information to contact you to complete surveys that we use for marketing and quality assurance purposes. Personal information collected online may be combined with information you provide to VMware through other sources such as trade shows or seminars.


VMware may share your personal information with third parties in responding to your requests for products or services or product evaluations. Also, we may on occasion allow selected partners to send you special offers in blind mailings. Generally, you will be given the opportunity to opt out of having your personal information shared with these third parties. However, if you request information on any of our products/services, VMware may provide your information to third party distributors and resellers who may subsequently contact you directly to purchase such products/services. In these instances, you will not have the opportunity to opt out of having your information shared with these third party distributors and resellers through VMware, but may contact the third party directly to opt-out.


Except as provided in this Statement, VMware does not use your personal information for a purpose other than the stated purpose for which such information is collected.


With whom does VMworld.com share personal information?


VMware contracts with third party service providers and suppliers to deliver complete products, services and customer solutions. VMware may share personal information with its service providers and suppliers for the sole purpose and only to the extent needed to support the customers' business needs. Service providers and suppliers are required to keep confidential the personal information received from VMware and may not use it for any purpose other than as originally intended.


Third parties receiving personal information are expected to apply the same level of privacy protection as contained in this Privacy Statement.


Except as provided above, VMware will not share personal information with any other third parties without your permission, unless required by, or in connection with, law enforcement action, subpoena or other litigation, or applicable law.


Choice & Consent


VMware does not require that you provide VMware with personal information. The decision to provide personal information is voluntary. If you do not wish to provide the personal information requested, however, you may not be able to proceed with the activity or receive the benefit for which the personal information is being requested.



Except as expressly stated otherwise in this Privacy Statement, you may opt out of having VMware share personal information with third parties as described in this Privacy Statement by notifying VMware in writing of your desire to do so.



Sensitive Information


Sensitive information is defined as personal information specifying medical or health conditions, racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, or information specifying the sex life of the individual.



Except as provided below, VMware does not request or receive sensitive information from visitors to our websites. VMware may receive sensitive information such as medical or health conditions, race, gender and ethnic data in connection with ensuring that adequate accommodations are made at our events or seminars, the administration of its employee health and welfare benefit plans, or as part of government mandated recordkeeping requirements. Such information will not be shared with third parties without the employee's affirmative approval as required by applicable law. In addition, sensitive information will not be used for a purpose other than its original purpose without the employee's approval. Further, VMware will treat as sensitive any information received from a third party where the third party treats and identifies the information as sensitive.



Access to and accuracy of your information


VMware strives to keep your personal information accurate. We have implemented technology, management processes and policies to maintain data accuracy. We will provide you with access to your information, including making reasonable effort to provide you with online access and the opportunity to change your information. To protect your privacy and security, we will also take reasonable steps to verify your identity, such as a password and user ID, before granting access to your data.



VMware will not process personal information in a way that is incompatible with the purposes for which it has been collected or subsequently authorized by the individual, as required by applicable law.


Security of Personal Information


VMware is committed to taking reasonable efforts to secure the personal data you choose to provide us. To protect the privacy of any personal information you may have provided, VMware employs industry-standard controls including physical access controls, Internet firewalls, intrusion detection, and network monitoring. In addition, access to sensitive data as defined in this Statement is limited to those individuals and agents having a need to know.


Other Information/Logging and Cookies


VMware collects and/or logs Internet Protocol addresses, Internet domain names, the web browser and operating system used to access the VMworld.com web site, the files visited, the time spent in each file, and the time and date of each visit.


VMware also uses cookies on some of its web sites. Cookies are identifiers that can be sent from a web site via your browser to be placed on your computer’s hard drive. Thereafter when you visit a web site, a message is sent back to the web server by the browser accessing the web site. You may elect not to accept cookies by changing the designated settings on your web browser. However, not utilizing cookies may prevent you from using certain functions and features of web sites. The information collected from the use of cookies is used and analyzed to improve VMworld.com's website.


You can set your browser to notify you when you are sent a cookie, giving you the chance to decide whether or not to accept it. The information we collect and analyze is used to improve our service to you and personalize your web-browsing experience.


Links to Non-VMworld.com Websites and Third Parties


The VMworld.com web sites may provide links to third-party web sites for your convenience and information. If you access those links, you will leave the VMworld.com website. VMware does not control those sites or their privacy practices, which may differ from VMworld.com policy. We do not endorse or make any representations about third party web sites. The personal data you choose to give to unrelated third parties is not covered by the VMworld.com Privacy Statement. We encourage you to review the privacy policy of any company before submitting your personal information. Some third party companies may choose to share their personal data with VMware; that sharing is governed by that third party company's privacy policy.


International Transfer of Information Collected

Personal information collected outside the United States, including in the European Economic Area ("EEA") [or Switzerland], may be transferred to, stored in and processed in our facilities and those of our third party service providers in the United States and potentially in other countries whose data protection laws may be different to the laws of your country. We will however protect your personal information in accordance with this Privacy Statement wherever it is processed and will take adequate contractual or other steps to protect the relevant personal information in accordance with applicable laws.

Contact Information


If you have any questions regarding the Privacy Statement or believe that the privacy of your personal information has not been respected, you may submit a complaint in writing to the attention of VMware's Office of the General Counsel, 3401 Hillview Ave, Palo Alto, California, 94304.


Dispute Resolution


If an employee living in an E.U. member country has a complaint regarding the transfer of human resources data to the U.S., VMware agrees to cooperate with the appropriate European data protection authority for handling such complaints.


Except as provided above, dispute resolution for all other individuals shall be in accordance with applicable law.


If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact our U.S.-based third party dispute resolution provider (free of charge) at https://feedback-form.truste.com/watchdog/request.


Changes to this Statement


VMware will review and update this Statement periodically.