VMworld


85 Replies Last post: Sep 1, 2009 6:26 PM by Rob Stierna   1 2 3 ... 6 Previous Next
Benny Hauk Apprentice 27 posts since
Oct 3, 2007
Currently Being Moderated

Aug 24, 2009 9:21 AM

I just got kicked out of my registered lab!?!

Just got an email from VMworld saying they overbooked the LAB04 (Monday afternoon) so they kicked me out of it.  Didn't put me at the top of a waiting list for it, nothing.  I'm just out.

 

As a consolation they suggested I try 3 alternative labs they've added seats to.  One isn't offerred on Monday at all and the others are for products I don't even own.  Since the email wasn't repliable and there was no phone number to contact I thought I'd start here and vent a little before tracking down a number to call.  This is ridiculous.  They overbook a lab and fix it by opening seats in other labs!?

 

A lot of other people getting this email today as well?

Jack Garvey Candidate 2 posts since
Aug 3, 2009
Currently Being Moderated
1. Aug 24, 2009 9:23 AM in response to: Benny Hauk
Re: I just got kicked out of my registered lab!?!

Same here, I booked the minute the schedule builder was online. How can you get booted out? All other labs are booked and have waiting lists. Except for products I dont own or use. This is BS.

Ron Mutchler Apprentice 5 posts since
May 20, 2008
Currently Being Moderated
2. Aug 24, 2009 9:30 AM in response to: Jack Garvey
Re: I just got kicked out of my registered lab!?!

 

Both myself and a coworker were kicked out of LAB04.  We booked it within minutes of receiving the registration email.  This is completely unacceptable to be booted from a reserved lab less than a week before the conference.  To top it off, all of their alternatives are booked too!

 

 

There should have been better planning, or not allow a lab to get overbooked in the first place!

 

 

Damon Gunther Apprentice 5 posts since
Jul 12, 2009
Currently Being Moderated
4. Aug 24, 2009 9:40 AM in response to: Benny Hauk
Re: I just got kicked out of my registered lab!?!

Me too.  I'm wondering if it happened to everyone?  I got around to registering too many hours after the email, so I got stuck in the 7:30am class.  I would think that would be the last one to get overbooked.  The replacements are unacceptable.  I'd do the SRM class, but none of the non-waiting list times work.

Petr McAllister Candidate 3 posts since
Jun 9, 2008
Currently Being Moderated
6. Aug 24, 2009 9:48 AM in response to: Benny Hauk
Re: I just got kicked out of my registered lab!?!

 

same thing happened to me.

 

 

hopefully my other lab will not change!

 

 

Alan Young Apprentice 5 posts since
May 6, 2009
Currently Being Moderated
7. Aug 24, 2009 9:48 AM in response to: Benny Hauk
Re: I just got kicked out of my registered lab!?!

 

I got the email just a few minutes ago as well.  The support line has been as helpful as ever with ZERO information.  What's the point of VMware paying Jackmorton to provide support when they don't communicate JACK to them to tell us?  I booked this lab within minutes of the schedule builder going live.  How can it be after weeks of the schedule building being live that they just NOW figure out that it's overbooked?  Isn't that the point of having an automated system so it doesn't get overbooked in the first place?  This feels like higher priority folks decided to attend and got moved to the front of the line. 

 

 

   

 

 

mbursik Apprentice 15 posts since
Sep 10, 2007
Currently Being Moderated
8. Aug 24, 2009 9:48 AM in response to: Benny Hauk
Re: I just got kicked out of my registered lab!?!

Me too, lab 4. WTF?

Aaron Thompson Apprentice 12 posts since
Jul 16, 2009
Currently Being Moderated
9. Aug 24, 2009 9:52 AM in response to: Benny Hauk
Re: I just got kicked out of my registered lab!?!

Where can I sign up to recieve these updates?

Aaron Thompson Apprentice 12 posts since
Jul 16, 2009
Currently Being Moderated
10. Aug 24, 2009 9:54 AM in response to: Benny Hauk
Re: I just got kicked out of my registered lab!?!

 

ok I meant the updates to this twitter, tweet, chirp or whatever it is you call it...

 

 

 

 

Aug 24, 2009

Re: I just got kicked out of my registered lab!?!


FYI...   http://bit.ly/HNHRR

 

</div>

 

 

 

 

I am really upset as I paid a lot of money and got my schedule done early, just for the labs

as I am sure we all did....

 

 

sobrien82 Accomplice 22 posts since
Dec 14, 2007
Currently Being Moderated
11. Aug 24, 2009 10:01 AM in response to: Benny Hauk
Re: I just got kicked out of my registered lab!?!

i got bumped as well, same think - i made sure to schedule as soon as it opened so that I could get the labs i wanted. This was the one thing I really was looking forward to. If this lab is so popular, why didn't they schedule another session instead of opening space in labs that I don't want.

Max Inglis Candidate 3 posts since
May 2, 2008
Currently Being Moderated
12. Aug 24, 2009 10:07 AM in response to: Benny Hauk
Re: I just got kicked out of my registered lab!?!

 

This is pretty terrible frankly. I was booked early. You can't possibly tell me they overbooked the first lab04 (monday AM) such that they had to bump the people in the other instances. From the sounds of it even people who were in early are getting booted.

 

 

I sent an angry email to my sales rep and my tech rep. We'll see if we get any action.

 

 

Max. 

 

 

sobrien82 Accomplice 22 posts since
Dec 14, 2007
Currently Being Moderated
13. Aug 24, 2009 10:10 AM in response to: Benny Hauk
Re: I just got kicked out of my registered lab!?!

this is really sounding to me like EVERYONE who signed up for that lab on Monday got an email about being booted.

Alan Young Apprentice 5 posts since
May 6, 2009
Currently Being Moderated
14. Aug 24, 2009 10:35 AM in response to: Benny Hauk
Re: I just got kicked out of my registered lab!?!

Now I'm seeing that I've been put on the waiting list for TA2525 after showing that I was enrolled for weeks.

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