VMware, ITIL Service Management and all that
Created on: Feb 28, 2008 12:00 AM by VMworld Team - Last Modified: Jul 24, 2009 2:23 PM by VMworld Team
Session Details | |
|---|---|
Session ID: | RW04 |
Session Title: | VMware, ITIL Service Management and all that. |
Session Abstract: | Many customers have adopted Service Management processes around ITIL to better manage their provision of IT Services. As virtualization matures within the Data Centre, these practices need to be provided on the virtual platforms. Principal areas include Availability, Capacity, Incident, Problem, Configuration and Change Management. Richard will discuss how these processes affect virtualized servers, and how the many ISV players provide solutions to manage them. He will also discuss VMware's application of ITIL and other processes in the VMware Operational Framework (VOF), and discuss how customers have improved and accelerated their VMware roll-out having adopted best practice. |
Track: | Real world experience |
Session Type: | Solution Overview / Business Track |
Keywords: | VMware Infrastructure |
Duration: | 60 minutes |
Speaker(s): | Richard Stinton, VMware |
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