EA2363

Virtualizing the ITIL Enterprise with BMC Software

BMC Software is a leading provider of Business Service Management (BSM) related products, which help IT organizations align with ITIL best practices. BMC has well-established physical reference architectures and platform sizing requirements for its BMC Remedy Service Management product portfolio. In this joint effort, BMC and VMWare show how such reference architectures can be mapped onto VMWare Virtualized Infrastructure, thereby producing equivalent virtualized reference architectures. We provide quantitative evidence from our extensive testing, to show that the user perceived impact of virtualization is minimal, and the cost saving and improved manageability is substantial. We also show how additional features of VMWare Virtual Infrastructure can help ensure operational efficiency when executing an ITIL workload. Specifically, we discuss how VMWare High Availability and Distributed Resource Scheduler products can aid in combining the online workload commonly associated with Service Desk and the batch workload associated with the BMC Atrium Configuration Management Database (CMDB).

Technical Overview Session

Networking; Storage / Backup; VMware Infrastructure; Virtualization Platform / Hypervisor

1 Hour

Engel Martin( BMCSoftware, Inc. ), Tim Harris( VMware, Inc. )

Engel Martin currently manages the BSM Performance Engineering team at BMC Software. Engel has over 14 years experience in product development and quality assurance in various industries including semi-conductor, mobile computing, and enterprise software. Engel holds a B.S. in Electrical Engineering from the University of California, Davis.

Tim Harris is currently director of Technical Marketing, in charge of establishing virtualization best practices for enterprise and mission critical applications. He previously worked at BMC software, where he was in charge of reference architectures, performance and sizing. Before that he as at Oracle corp for 10 years managing various performance and benchmarking teams. He has a PhD in Computer Science and a BSEE in Electrical Engineering.