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Dana Gardner's BriefingsDirect

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Advanced and pervasive virtualization and  cloud computing trends are  driving the need for a better, holistic  approach to IT support    and  remediation.  Keeping virtualized servers that support mission-critical  applications  and databases     at top levels of performance 24 x 7 is a much   different problem  than    for maintaining physical servers in  traditional  configurations.

That's why HP has made the service and support of  global virtualization market leader VMware implementations a top  priority. And while the technology to  support and fix these     virtualized environments is essential, the people,  skills and  knowledge    to manage these systems are perhaps the most  decisive  elements of    ongoing performance success.

Live discussion

To find out more, I'll be moderating a live deep-dive discussion on Dec. 7,      with a group of HP experts to explore how to make the most of the      available people,  technology and processes to provide an insurance      policy against  systems failure. [Disclosure: HP and VMware are both sponsors of BriefingsDirect podcasts.]

The stakes have never been  higher for keeping applications and business up and running.


Register now as seats are limited for this free HP Expert Chat.

In  this discussion,      you'll hear latest recommendations for how IT  support should  be    done   -- even amid a rapidly changing IT  landscape of virtualized,     hybrid  and  cloud computing.      First in the hour-long multi-media  presentation, comes  the inside    story   of how modern service and support  works from one of  HP's  top    services  experts, Cindy Manderson, Technical  Solutions  Consultant for Complex Problem Resolution & Quality for  VMware  Products, who has 27-plus years experience with HP, and eight-plus years   supporting VMware.

After Cindy's chat, viewers will be invited to participate in the interactive question-and-answer session with actual HP    VMware    experts. Moreover, both questions and answers will be     automatically    translated into 13 major languages to demonstrate how  service   and support    services know no boundaries,  time zones or  language   barriers.

Register now as seats are limited for this free HP Expert Chat.

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0 Comments Permalink Tags: briefingdirect, data, center, enterprise, it, helpdesk, hewlett-packard, hp, virtualsystem, for, vmware, server, virtualization, technology, support, vsphere
Most  enterprises, service providers and governments have ramped-up their use  of virtualization over the past several years, with many impressive  results.    Those  paybacks can only continue, however, if the overall  service   and  support  of these complex and dynamic environments keeps  pace.

The problem of effectively troubleshooting issues across  virtualized data centers consisting of many products from many suppliers  is daunting. But  there's an added element. The stakes have never been  higher for keeping  applications and business up and running. Indeed, a     businesses' IT  systems are increasingly the actual business itself.    It's  hard to  separate them.

The stakes have never been  higher for keeping applications and business up and running.



HP has made the service and support of  global virtualization market leader VMware implementations a top  priority. Keeping virtualized servers that support mission-critical applications and databases at top levels of performance 24 x 7 is a much  different problem  than    for maintaining physical servers in traditional  configurations.     [Disclosure: HP and VMware are both sponsors of BriefingsDirect podcasts.]

Indeed,  advanced and pervasive virtualization and  cloud computing trends are  driving the need for a better, holistic  approach to IT support    and  remediation. And while the technology to  support and fix these     virtualized environments is essential, the people,  skills and  knowledge    to manage these systems is perhaps the most  decisive  element of    ongoing performance success.

Live discussion

To find out more, I'll be moderating a live deep-dive discussion on Dec. 7,      with a group of HP experts to explore how to make the most of the      available people, technology and processes to provide an insurance      policy against failure.

Register to reserve a place for this free HP Expert Chat on Dec. 7.

Overall,      you'll hear recommendations for how IT support can and should  be    done   -- even amid a rapidly changing IT landscape of virtualized,     hybrid  and  cloud computing.     First in the hour-long multi-media  presentation, is  the inside   story   of how modern service and support  works from one of  HP's top    services  experts, Cindy Manderson, Technical  Solutions  Consultant for Complex Problem Resolution & Quality for  VMware  Products, who has 27-plus years experience with HP, and eight-plus years   supporting VMware.

She  will provide a short overview on the  HP/VMware relationship and how   the HP/VMware software    support model  uniquely enables always-on  support  for enterprises,    service providers  and governments. She’ll  also present  several case    studies of how the HP  Call Center global support process has solved problems in  VMware environments.

After Cindy's chat, viewers will be invited to participate in the interactive questions and answer session with actual HP   VMware    experts. Moreover, both questions and answers will be    automatically    translated into 13 languages to demonstrate how service   and support    services know no boundaries,  time zones or language   barriers.

Leading   these interactive sessions to answer the audience's questions live  will  be several additional  HP-VMware support experts, including Patrick  Lampert,    a Critical  Service Senior Technical Account Manager and Team  Leader    responsible  for delivery and management of VMware Technical   Services   for Fortune  500 HP Custom Mission Critical Service  Customers.

He'll be joined by Sumithra Reddy,   Virtualization Engineer with HP Technology Services in the Global   Competency  Center, a 27-year veteran of software support, with a current   focus  on VMware. Other experts will join from Europe and Asia.

Register to reserve a place for this free HP Expert Chat on Dec. 7.

In  sum, attendees will see how the breadth of virtualization is extending from  servers to networks, desktop clients, storage, and mobile clients. All  must operate in conjunction with the rest, especially   as   virtualized  workloads come and go based on dynamic demand. This   means   that  understanding how VMware and its ecosystem of vendors   supporting  these  advanced  environments relate. Problems in these   environments  must be  solved from an over-view and neutral perspective,  with  all the interdependencies considered  and managed.

So join the online presentation, discussion and question-and-answer sessions in nearly any major language worldwide. This is the   first in a series of Expert Chats that I'll be moderating and    that  will  tackle serious IT issues, with full global language  support.


You may also be interested in:
0 Comments Permalink Tags: briefingdirect, data, center, enterprise, it, helpdesk, hewlett-packard, hp, virtualsystem, for, vmware, server, virtualization, technology, support, vsphere
Dana Gardner

Dana Gardner

 Member since: Jul 19, 2011

Analyst Dana Gardner examines IT news and trends that impact software strategists to provide insights and outcomes on cloud, SOA, app dev, SaaS, enterprise infrastructure and mobile convergence.

View Dana Gardner's profile

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